Refund policy.
Everything is baked to order, so we handle refunds a little differently than a shelf-stable shop. Here's exactly how it works.
Perishable, made-to-order
Every cookie is baked fresh for your order, so we can't offer returns or refunds for change of mind after checkout. If you have a concern, reach out — we're happy to help.
If something goes wrong
We'll replace or fully refund your order if it arrives:
- Badly broken cookies when they arrive
- Wrong quantity or flavors
- Never delivered per USPS tracking
Email hello@roseandoat.shop within 48 hours of delivery with your order number and a photo if applicable. We'll respond within one business day.
Order cancellations
Orders can be cancelled for a full refund before they ship. Once your order is packed and a shipping label is generated, it can't be cancelled. Message us right away if you need to change something.
Midnight Snack orders
Refunds don't apply to Midnight Snack pickups. You can cancel within one hour of placing your order for a full refund.
How refunds are issued
Refunds are processed through Stripe to the original payment method. Most banks post the credit within 5–10 business days.